Website FAQs

Website FAQs

Your Online Account

I’m having trouble logging on. How do I get help?
If you have verified that your User Name and Password are correct, there could be individual browser settings or cookies on your system causing log on or display problems.
  1. Click here to clear your CDW cookies and then try to log on again.
  2. If this does not resolve the issue, please contact Site Support by phone at 888.239.7270 or via email. Please be prepared to provide screenshots of any error messages and details of your browser setting to assist with troubleshooting.
What is an e-account?
An e-account is the online CDW account you access when you log on to the website using your user name and password. Developed to make online shopping safe and easy, your e-account allows you to save contact information and shopping preferences on our secure servers to make future ordering easier by eliminating the need to re-key your shipping, billing, payment and account information each time you place an order. Your e-account also enables you to check the status of any order you place with CDW (even phone orders) and use our Saved Shopping Carts feature. Create an e-account today. If you place an order, your e-account will be linked to your Customer Number once your order is processed. After your e-account is associated with your Customer Number, your online account is upgraded to an extranet account with additional features and functionality.
What is an extranet?
An extranet is simply an e-account that has been associated with a Customer Number. You must have an extranet to access many of the advanced features and tools available on the website. If your e-account has not been associated with your Customer Number, please contact your account manager or Customer Relations. This process may take 24-48 hours.
What is my user name?
You can use our Forgot User Name feature to obtain your user name. There are currently two ways you can access the Forgot User Name feature:
  • Option 1: Within the Account Log On area on the CDW website, click “Forgot User Name?”.
  • Option 2: Click the “Account Center” tab, then click “Forgot User Name?” under the User Name entry field.
Once you are on the Forgot User Name page:
  1. Enter the email address associated with your account.
  2. An email will be sent to you which will list all user names that exist for the email address on record for your account.
  3. Once you have the User Name, you may proceed to Account Log On.
How do I change my user name?
In order to change your User Name, you must create a new account (User Name and Password) and request that your User Name be associated with your Customer Number. There are currently two ways you can access the Create Account page:
  • Option 1: Within the Account Log On area at the top of our website, click “Create Account.”
  • Option 2: Click the “Account Center” tab, then click the “Create Account” link in the upper right corner.
Once you are on the Create Account page, complete the information requested:
  1. You will be logged on to your new account and redirected to the homepage.
  2. Once you have successfully logged on using your new User Name, please contact your CDW Account Manager or Site Support to: a) request removal of your old User Name; and b) request that your Customer Number be associated with your new User Name.
What is my password?
You can use our Forgot Password feature to obtain your password:
  • Option 1: Within the Account Log On area on the CDW website, click “Forgot Password?”.
  • Option 2: Click the “Account Center” tab, then click “Forgot Password?” under the Password entry field.
Once you are on the Forgot Password page:Enter your User Name and the email Address associated with your account. An email containing a temporary password logon link will be sent to the email address on record for your account. Note: The temporary password logon link will only be active for 24 hours. When you log on using the temporary password logon link, you will be prompted to change your password. To ensure that you in fact requested the password change, an email confirming the change password request will also be sent to the email address on record for your account. Should you fail to log on within 24 hours of receiving the temporary password logon link, you will need to complete the Forgot Password process again.
How do I change my password?
You may update your password through the Profile and Preferences page within the Account Settings dropdown menu.
  1. Log On and click “Profile and Preferences” in the Account Settings dropdown menu.
  2. On the left and near the top of the page, click on the “Change Password” link.
  3. On the Change Password page, enter your Current Password and then enter the New Password you wish to use. You will need to enter the New Password a second time to confirm your request.
  4. Click “Continue” to save.
Note: Passwords are case sensitive.

Profile and Preferences

What is my customer number?
If you have made a purchase in the past, you can find your customer number on the shipping confirmation email or the invoice. If you are a first-time buyer, you will need to contact Site Support by phone at 888.239.7270 or complete this email form. Please be prepared to supply your order number. Your account manager may also assist you.
How do I change my billing address?
Our credit department must make any updates to the billing address you have on file. Complete a billing address change request or simply email us. Please note it may take up to 24 hours for the request to be processed. If you require immediate assistance, please contact your account manager.
How do I change my email address and other contact information?
You may update your contact information through the Profile and Preferences page within the Account Settings dropdown menu in Account Center.
  1. Log On and click “Profile and Preferences” in the Account Settings dropdown menu.
  2. Under Contact Information, click “Edit”.
  3. Enter the updated information and click “Continue” to save your changes.
How do I save favorite billing, shipping and payment preferences?
You can save your shipping and payment preferences in the Profile and Preferences page within the Account Settings section of Account Center.
  1. Log On and click “Profile and Preferences” in the Account Settings dropdown menu.
  2. Go to the section you would like to update and click “Edit”.
  3. To add an entry, click “Add” and complete the required information. Click “Continue” to save.
  4. To delete an entry, click the circle icon to the left of the item you wish to delete. Click “Continue” to return to the main page of “Account Center”.
You may also choose to set default preferences to make placing an order even easier. To set default preferences:
  1. Go to the section for which you would like to set a default and click “Choose Default”.
  2. Select the value you would like as your default and click “Continue” to save your selection.
  3. Your default preferences will appear under the appropriate heading on the Profile and Preferences page.
Can I use my company’s shipping carrier accounts?
You may save your company’s shipping carrier accounts to the Profile and Preferences page in the Account Settings section of Account Center.
  1. Log On and click “Profile and Preferences” in the Account Settings dropdown menu.
  2. Under “Shipping Accounts”, click “Add”.
  3. On the Add Shipping Account page:
    • Enter a Name for the shipping account
    • Select the carrier (UPS, Airborne, FedEx, DHL) and enter the shipping account number.
    • If you would like to set the shipping account as your default, check the box for “Set this as my default shipping account for the carrier selected above”.
    • Click “Continue” to save.

Extranet Tools

How do I purchase for all corporate locations through one site log on?
Our enterprise-class Account Linking tool allows you to manage purchases across multiple billing locations through a single log on. Please contact your account manager to request Account Linking for your company.
How do I track my company’s hardware purchases?
Our Asset Management tool allows you to track CDW hardware purchases (for which you have purchased CDW asset tagging) as well as any hardware purchases you wish to manually enter. Asset Management offers the following features:
  1. Find Assets—Find, edit or add to your assets. Search by category, date or standard tracking data.
  2. Reporting—Download your asset records for integration with other applications. You choose the format and the desired date range.
  3. Administrator—Vendor management: Custom field creation to enable tracking of additional data regarding your asset.
How do I create custom product catalogs for different purchasing roles within my company?
Our Custom Catalogs feature allows Administrators to create product catalogs customized at an enterprise level, company level or based on purchasing role or area of responsibility. The Custom Catalogs feature works in conjunction with the Security Settings and Purchase Authorization System (PAS) features for greater customization of user and administrator access to account information as well as the ability to place orders based on purchasing roles and authorization levels. The following rules may be applied individually or in combination to create a custom catalog:
  1. Lock into Company Solutions—The catalog will be restricted to products which appear within Company Solutions as saved by the Other Feature Administrator.
  2. Lock in Contract—The catalog will be restricted to products in a particular contract or group of contracts.
  3. Enter Individual CDW Part Numbers—The catalog will be restricted to a list of manually-entered CDW Part Numbers (EDCs).
  4. Enter Individual MFG Part Numbers—The catalog will be restricted to a list of manually-entered Manufacturer Part Numbers.
  5. Lock in Purchase History—The catalog will be restricted to products that have been purchased previously by the company as listed in Purchase History.
  6. Save Search Criteria—The catalog will be restricted to products listed in a search result for an Advanced Search query.
How can employees of my company take advantage of our corporate discount?
We are pleased to offer an Employee Purchase Program or EPP which will allow your employees to purchase products at your corporate discount pricing. To set up your company’s EPP:
  1. Log On and click “Employee Purchases” in the Account Settings dropdown menu menu.
  2. Select a verification method to determine employee eligibility. You may choose from two methods:
    1. By email Address or Domain: Enter a common domain name and/or individual email address. When the employee creates an EPP E-Account, a temporary password is sent to the approved email address.
    2. By Authorizer Approval: Appoint an employee to act as an EPP Authorizer to approve or deny the first purchase made by each employee. Once an employee has been approved by the EPP Authorizer, all future orders will be automatically approved and processed.
  3. Once you have selected your verification method, click “Activate EPP”.
  4. Based on your verification method, you will go through one of two processes:
    1. If you selected verification by email Address or Domain, you will be directed to the email Authorization page where you can add and remove authorized email domains and/or addresses.
      1. To add an email domain or address, enter the email domain and/or address and click “Add”.
      2. To remove an email domain or address, check the box to the left of the email domain or address you wish to remove and click “Remove”.
      3. Once you have completed the form, click “Finished”.
    2. If you selected verification by Authorizer Approval, you will be directed to the EPP Authorizers page where you may add contact information for the employees you wish to appoint as EPP Authorizers.
      1. To add an EPP Authorizer, complete the contact fields and click “Add”.
      2. To remove an EPP Authorizer, check the box to the left of the individual you wish to remove and click “Remove”.
      3. Once you have finished adding your Authorizer(s), click “Continue” to save.
      4. Select the Authorization Period for employee eligibility. In other words, how frequently will employees need to re-verify eligibility by receiving EPP Authorizer approvals.
      5. Once you have selected the Authorization Period, click “Finished”.
    3. You may continue to manage your eligibility verification settings on the EPP main page by clicking the gray “Update” button at the bottom of the page.
How do I allow my coworkers to submit orders but still require specific approvals?
We have designed our Purchase Authorization System (PAS) to allow purchasing administrators to delegate order placement while maintaining control of final approvals. Additional purchasers are added as users and a workflow (a pre-set series of purchasing rules and applicable required authorizations) is established. The following rules-based restrictions may be applied individually or in combination:
  1. Order cannot exceed a set dollar amount
  2. Product price cannot exceed a set dollar amount
  3. Certain products are excluded from the order using our Custom Catalog feature
  4. Authorizer approval required on all purchases
  5. User cannot checkout (quotes only)
Note: You must be identified as a PAS Administrator within Security Settings to set up PAS for your company.
How do I limit user access to specific site tools?
Our Security Settings feature allows the Security Administrator to control access to site features and tools based on purchasing roles. Users are assigned to groups which are given specific rights. Standard groups are available, or custom groups may also be created to better reflect the purchasing needs of your company. The following are standard groups to which users may belong:
  • Administrator: Group for users who administer organizations.
  • Power Users: Group for users with limited administrative rights.
  • Users: Default group for all users.
  • Finance Users: Built-in system group, finance users.
The following Enterprise Roles/Restrictions may be assigned to groups and/or individual users:
  • PAS Administrator: Manages PAS settings.
  • Catalog Administrator: Manages Custom Catalogs.
  • Security Administrator: Manages Security Settings.
  • SLT Administrator: Manages Sofware License Tracker.
The following Extranet Feature Permissions may be assigned to groups and/or individual users:
  • Multiple Billing Addresses (Account Linking)
  • Payment Reporting
  • Recent Orders
  • Order Reprting
  • Quotes
  • SLT User
  • Other Feature Administrator
In addition, groups and/or individual users may also be assigned permissions to specific Custom Catalogs.
How do I track my company’s software licensing purchases?
Our Software License Tracker tool allows you to track software licensing purchases and run standard and custom reports for scheduled delivery via email. Software License Tracker offers the following features: License Management
  • Automatic import of license agreements and orders for SLT Partners: CA (Computer Associates), McAfee, Microsoft and Symantec.
  • Ability to manually add licensing data from non-SLT vendor partners.
  • Entry of custom field data.
Reporting
  • Standard reports: Six standard reports are currently available, including reports which access broader purchase history data.
  • Custom Reports: Create reports based upon your specific reporting needs.
  • Delivery: Ability to schedule email delivery of all reports.
SLT Administrator Only
  • Vendor management.
  • Custom field creation to enable tracking of additional data regarding your asset.
Note:In order to use Software License Tracker, you must accept a non-liability agreement.

Orders and Quotes

I received an order confirmation. Does that mean my order will ship today?
The order confirmation is an acknowledgment that we have received your order. It does not guarantee shipment. You will receive a shipment confirmation email once your order has been successfully processed. For assistance, please contact your account manager or Customer Relations.
When will my order ship?
As you add products to your shopping cart, you can view the stock status for each item. Once your order is placed, you can use Recent Orders to confirm the shipment status of you order including estimated ship date should there be any backorders. There are two ways you can access Recent Orders:
  • Option 1: Log On and click “Recent Orders” in the Order and Quote Management dropdown menu.
  • Option 2: Log On and go to the “Recent Orders” section of your Account Center Home Page.
Click on the Order Number you wish to track and proceed to step 3 below. If you do not see the Order Number you need, click “View All Orders” to go to Recent Orders. Once you are in Recent Orders:
  1. Search for your order by order number, date or P.O. number.
  2. Click on a specific Order Number to view complete details for the order.
  3. In the upper left corner of the page, just below Order Number, see “Status” for shipment details.
  4. Select an invoice from the “Invoice List” to view full shipment details.
Note: If you did not select “ship all items at once” when you placed your order, there may be more than one shipment and therefore more than one invoice.
How do I cancel or update an order?
How do I cancel an order? Website orders cannot be canceled online. To cancel an order, please call 800.838.4239 or email General Sales. Once placed, your order is processed right away. For that reason, it’s possible—depending on how much time has elapsed since you placed your order—that we’ve already shipped the product to you. In that case, you may need to request a return. How do I update an order? Updating your order is easy. Just click “View Cart” from the top menu of our site to see your current order. Just continue adding items to your cart. If we’ve already begun processing your order, you may need to create a new order. Just continue shopping and check out as usual. When you complete an order, we’ll confirm that order with you via email. This confirmation is sent immediately after your order is completed. To check the status of an order, click here. If you need to return a product to us, see “How do I return a product”.
When I try to check my Recent Orders, the link takes me to e-account.
You may use Quick Order Status on the upper right of the Account Center page. Enter the order number and zip code. A message will display letting you know if the order has shipped. If you have an extranet (an e-account associated with your Customer Number), log on to see recent orders on your extranet home page. Click on the order number to view the shipping status.
How can I get tracking numbers?
Tracking numbers are stored by invoice number within Recent Orders. There are two ways you can access Recent Orders:
  • Option 1: Log On and click “Recent Orders” in the Order and Quote Management dropdown menu.
  • Option 2: Log On and go to the “Recent Orders” section of your Account Center Home Page.
Click on the Order Number you wish to track and proceed to step 3 below. If you do not see the Order Number you need, click “View All Orders” to go to Recent Orders. Once you are in Recent Orders:
  1. Search for your order by order number, date or P.O. number.
  2. Click on the Order Number to view complete details for the order.
  3. In the upper left corner of the page, just below Order Number, see “Status” for shipment details.
  4. Select an invoice from the “Invoice List” to view full shipment details.
  5. Below the product details section, you will see “Parcel Tracking” numbers.
  6. Click the Parcel Tracking number and you will be redirected to the appropriate shipping carrier site for tracking information including proof of delivery.
Note: If you did not select “ship all items at once” when you placed your order, there may be more than one shipment and therefore more than one invoice.
What is CDW’s return policy?
CDW allows customer returns based on the policies of the original product manufacturer. Software is not returnable if the packaging has been opened. If software was distributed electronically, it is not returnable if the licenses were downloaded. For additional information see CDW’s full Product Return Policy. Customers should contact CDW Customer Relations at 866.SVC.4CDW or email Customer Relations to initiate a return or for additional information. Customers must notify CDW Customer Relations of any damaged products within fifteen (15) days of receipt.
How do I request a return?
To return a product at CDW, you’ll need to request a Return Merchandise Authorization (RMA) number by contacting Customer Relations or your CDW account manager. Request a Return Online: You may request a product return on the Order Details page within Recent Orders. There are two ways you can access Recent Orders:
  • Option 1: Log On and click “Recent Orders” in the Order and Quote Management dropdown menu.
  • Option 2: Log On and go to the “Recent Orders” section of your Account Center Home Page.
Click on the Order Number for which you would like to request a return, then proceedto step 3 below. If you do not see the Order Number you need, click “View All Orders” to go to Recent Orders. Once you are in Recent Orders:
  1. Search for your order by order number, date or P.O. number.
  2. Click on the Order Number to view complete details for the order.
  3. In the upper right corner of the detail page, click the Request RMA (Return Merchandise Authorization) icon. An RMA Request Form will appear below the billing, shipping and payment information.
  4. Select the item(s) you wish to return, select what type of response you would like to receive (phone, email or fax) and enter your phone and/or fax number. Please also detail the reason for your request.
  5. Click “Send” to submit your RMA request.
Request a Return Through CDW Customer Relations By Phone: 866.SVC.4CDW (866.782.4239) By email: Customer Relations Returns We’ll need the following information to authorize your return:
  1. Customer name
  2. Customer number
  3. Invoice number or order number
  4. Item serial number(s)
  5. The number of items being returned
  6. Whether the product box has been opened
  7. Nature of the problem
When your return is approved you will receive a Return Merchandise Authorization (RMA) number that must be included with the returned merchandise. Note: Your RMA number is valid for 10 business days. In general, CDW accepts returns on merchandise from select manufacturers within 30 days. However, CDW reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to CDW on returned items, and CDW will pay the shipping charges on the replacement or exchange item(s) going back. Returns within 30 days from invoice date can be for exchange, replacement refund or credit at CDW’s discretion. Please be aware that specific manufacturers have more restrictive return policies and may be subject to a return fee. When shipping items back to CDW shipping fees are your responsibility. Upon receipt of your return, we will replace, exchange or repair your product as indicated in your RMA application. We will then return your product, at our expense, using the same shipping method you used to send it to us. If your return merchandise is accepted, we will post a credit to your CDW account within 24 hours from the time that we receive the product(s) in our distribution center. Each return is credited in the same manner as payment. If you paid for your order with a credit card, the credit will be applied to that card. You will be able to verify the credit by calling your credit card company. If you paid for your order with a check, a refund check will be issued within 10 business days from the date the returned product is received by CDW’s receiving department. If you have a terms account, the amount of your return will be credited to your CDW account.
I have a Return Merchandise Authorization (RMA) number, how do I complete the return?
You must have a Return Merchandise Authorization (RMA) number in order to return a product. See previous item to learn how to get an RMA number. Once you have an RMA number, please follow the following steps: Packing Your Return: The RMA number should be clearly noted on the shipping label of each box or you may write it on the shipping box. Please do not record the RMA number on the original manufacturer’s box. The return box should contain everything from the original shipment, including the original manufacturer’s box and packing material, all accessories, UPC bar codes, manuals, etc. that came with the original shipment. If you have multiple packages to return, please make photocopies of the return address that was emailed to you and tape one on each package. Please use clear tape or a clear carrier pouch with a self-adhesive back to affix the return address to the box. All boxes should be securely packed to prevent possible damage during shipping. We are not liable for damage that occurs during shipment back to us. We suggest that you insure these return items, as we are not liable for lost merchandise. Addressing Your Return: Returns should be sent to: CDW Attn: Returns Dept. / RMA # ____________ 220 North Milwaukee Ave. Vernon Hills, IL 60061
Notes on Specific Types of Returns
Returns for Repair: Items being returned for repair may be packaged inside any sturdy shipping box. Please be sure that the item is securely packed to prevent possible damage during transit. We are not liable for damage occurring during shipment. International Shipments: All International duty fees must be paid by the sender. We recommend that you use one of the following carriers to help ensure your packages clear customs: UPS, Federal Express, and DHL for any lightweight orders. AIT for heavyweight orders. Returning Printers: When returning a printer, fax machine or copier, please remove all toner and ink cartridges to prevent spillage during shipping. The toners/cartridges should be packaged separately, either in another box or sealed inside a plastic bag within the return item’s box.
Why is sales tax charged?
CDW has sufficient nexus (business presence) in most states and is required to collect sales/use tax on all taxable goods and services we sell. Furthermore, businesses are required by states to self assess and pay sales/use tax on all their taxable purchases. This can be an administrative burden for many customers. CDW simplifies and reduces this tax burden by collecting and remitting sales/use tax on behalf of its customers. If you are exempt from sales tax, please file a tax exemption form with CDW at the time of purchase. If applicable, please make sure the seller name is listed as “CDW” and the description of purchase is listed as “technology products and services”. You may fax it to 847.371.3250 or email. If you have any questions, please contact your account manager, or email the tax department.
Where can I find serial numbers for products I have purchased?
Serial numbers are available from the Order Details page within Recent Orders for all scanned products. Serial numbers are also tracked for any products for which your company has requested and paid for asset tagging. Products for which asset tags have been applied are tracked in Asset Management.
Can I get a copy of my packing list?
You may request a duplicate copy of your packing list for any product shipments through Recent Orders for delivery via email. The duplicate packing list is available as a PDF attachment or as a link within the email response*. There are two ways you can access Recent Orders:
  • Option 1: Log On and click “Recent Orders” in the Order and Quote Management dropdown menu.
  • Option 2: Log On and go to the “Recent Orders” section of your Account Center Home Page.
Click the Order Number for which you would like a packing list and proceed to step 3 below. If you do not see the Order Number you need, click “View All Orders” to go to Recent Orders. Once you are in Recent Orders:
    1. Search for your order by order number, date or P.O. number.
    2. Click on the Order Number to view complete details for the order.
    3. Click on the “Packing List” tab.
    4. Check the packing list(s) you would like to receive.
    5. Select your preferred packing list delivery method:
      • Receive the packing list as a PDF attachment to an email response.
      • Receive an email response* with a link to a PDF of the packing list.
    6. Click “Submit” to complete your request.
Note: The email response link may only be viewed by the person requesting the packing list.
Can I print an original invoice?
Original invoices are available through Recent Orders. There are two ways you can access Recent Orders:
      • Option 1: Log On and click “Recent Orders” in the Order and Quote Management dropdown menu.
      • Option 2: Log On and go to the “Recent Orders” section of your Account Center Home Page.
Click the Order Number for which you would like a packing list and proceed to step 3 below. If you do not see the Order Number you need, click “View All Orders” to go to Recent Orders. Once you are in Recent Orders:
      • Search for your order by order number, date or P.O. number.
      • Click the Order Number to view complete details for the order.
      • At the bottom of the upper left box of information, click the desired Invoice Number to view full invoice infomration.
      • To view an original invoice, click the dark gray Invoice Number.
      • Click “Print This Page” in the upper right corner of the site header to generate a printable version of the page.
      • Click “File”, “Print” to print an original invoice.
How do I access my Order Reporting?
Up to three years of your purchase history is available to you through Order Reporting and may be downloaded in csv format (comma delimited). Log On and click “Order Reporting” in the Order and Quote Management dropdown menu. Create a new report or run one of the standard reports based on the data you need. Once the report has run, you may download it as a csv (comma delimited) file.
Can I create a quote online?
If you are logged on to the site, you can create an online quote from the shopping cart. (You may also request a quote by contacting your account manager by phone or email.)
      1. Log On and fill a shopping cart with the items you want included in the quote.
      2. On the Shopping Cart page, click “Create Quote”.
      3. Select or enter your shipping address and complete the Attention To information and click “Continue Quote”.
      4. Select a shipping method and click “Continue Quote.”
      5. Enter a Quote Description (required) and Cost Center (optional) and click “Continue Quote”.
      6. On the Quote Info page, you may click “Edit Quote” to make changes or add comments in the “Quote Notes to Account Manager” text box.
      7. Click “Place Quote” to complete your quote. Your quote is then sent to your account manager.
      8. You will see a “Thank You” page confirming your quote.
      9. You will also receive an email confirming your quote.
      10. To generate a printable version of your quote, click “Click ”Print This Page” in the upper right corner of the site header.
      11. Click “File”, “Print” to print a copy of the quote.
      12. You may also forward your quote by clicking “Send Quote To An Associate”.
      13. Click “Continue” to return to the Account Center Home Page.
How do I convert a quote to an order?
Regardless of whether your quote was created online, or by your account manager, all quotes can be easily converted to an order.
        • Log On and go to “Quotes” in the Order and Quote Management dropdown menu.
        • Search for your quote by Quote Number or by browsing the list of available quotes.
        • To convert your quote to an order, click the “Add to Cart” icon.
        • Click “Continue to Checkout” and complete the checkout process to convert your quote to an order.

Shopping

How do I save my company’s product standards as favorites?
Our Company Favorites feature allows Other Feature Administrators to save Individual Products, Comparison Charts, Bundles (saved groups of products) and Links to external websites for display on the Account Center Home Page. Log On and go to the bottom of the Account Center Home Page to view any Company Solutions saved by your Other Feature Administrator. If you are an Other Feature Administrator:
          1. Click “Edit Company Favorites” on the Account Center Home Page to edit the available solutions or select “Edit Company Solutions” in the Account Settings dropdown menu.
          2. For instructions on how to save Company Favorites, click “Help” on the Edit Company Favorites page.
Note: To find out how to become an Other Feature Administrator, please contact your Extranet Administrator or account manager.
How often are the special offers on your site updated?
Special offers and pricing are updated in real time. For the latest offers, please visit our Best Deals page.
What is QuickCart and how do I use it?
QuickCart allows you bypass our search engine and use CDW part numbers to build a shopping cart. Here is how to use it:
          1. Find the CDW part numbers of the items you want to buy. You can find them next to every product in every catalog, magazine ad, or mailing. It is a 5- or 6-digit number preceded by “CDW”. You can also locate them in your purchase history, which you can access via our Recent Orders tool, or on an invoice. If you are a regular customer, chances are you already have a list of CDW part numbers handy.
          2. Click the “View Cart” on the main site navigation.
          3. Locate the QuickCart input box.
          4. Type the CDW part number you want and press the “Enter” key.
          5. Repeat as needed.
I saw an advertised price in a CDW print ad, but it’s a different price on your website.
Prices in the computer industry can fluctuate quickly. The prices on our Web site are updated in real time, but print ads are prepared ahead of time. If you see a price discrepancy, let us know and we’ll try to honor the lower price. Also, be sure to look for rebates on your product that can affect the price listing.
How do I subscribe/unsubscribe to your print catalogs?
Subscribe or unsubscribe to our print catalogs by clicking here.
I just bought an item and noticed there is a rebate available, where can I find the form?
You can access a list of the rebates by clicking here or click the coupon button from the product information page.
You advertise a rebate, but when you click to see more information, it says it can’t be found.
This is usually caused by a rebate expiring. When this happens, we make every effort to get the listings removed from the site as soon as possible.
I can’t add items to my shopping cart.
Do you have your browser set to refuse cookies? If so, that is why your shopping cart is reporting that it is empty. Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then the shopping cart feature will not work for you. If this is the case, to successfully purchase a product, set your browser to accept cookies and you will be ready to start shopping. For more information about how to control your acceptance of cookies click here. If this does not solve your problem, click here to clear your cookies.
I have my browser set to accept cookies and I still can’t add items to my shopping cart.
If you have your browser set to accept cookies, but still cannot add items to your shopping cart, you probably are experiencing a cache problem. In other words, when you attempted to add items to your shopping cart your request did register. However, the screen that was displayed is from the cached memory in your computer. This problem can be solved by clicking the “Refresh” or “Reload” button on the top navigation bar of your browser.
I can’t remove items from my shopping cart.
You are probably experiencing a cache problem. When you attempted to remove the item from your shopping, cart your request was registered. However, the screen that appeared is from the cached memory in your computer. This problem can be solved by clicking the “Refresh” or “Reload” button on the top navigation bar of your browser.
Why aren’t Florida and Canada residents eligible for some contests?
Restrictive laws in these areas prevent us from offering some promotions in these areas. Contact your individual locality for more information.

Customer Support

Who is Account Center manager?
Every customer is assigned a dedicated account manager. Log On to view your account manager’s photo, contact information and office status in the upper left of your Account Center Home Page. If you do not have a specific account manager assigned, please contact General Sales at 800.838.4239 or contact Site Support via email.
What “account team” is available to help me?
In addition to your primary account manager, you have a team of specialists in sales management, technology sales, customer relations and technical support. To view photos, contact information and office status of your entire account team:
          1. Log On and view your Account Center Home Page.
          2. In the upper left corner under your account manager’s information, click “Account Center Team”.
What are technology specialists?
Although your account manager is your primary contact, there are times when you might require a greater depth of knowledge on a given technology solution. For more complex projects, your account manager will collaborate with a team of technology specialists to design the right solution to meet your company’s needs. Specialist team members have received additional comprehensive training on the technology area for which they provide assistance. Areas of expertise include:
          1. Document Imaging
          2. LAN/WAN
          3. Mobile Wireless
          4. Power
          5. Security
          6. Services
          7. Software Licensing
          8. Storage
          9. Telephony
          10. Voice and Data
How do I access chat?
          1. Log On and click “Online Chat” in the Account Support dropdown menu.
          2. On the Online Chat page, select the support team most appropriate for your question and click “Start Chat Here”.
          3. Enter your question and click “Send”.
          4. Once your chat is finished, you can use the buttons on the left side of the chat window to do one of the following:
            • “Print” a transcript of your chat session.
            • “Copy All” of your chat to a document of your choice. (If you select “Copy All”, you will need to click “Paste” or “Ctrl-v” to paste the chat session transcript into your new document.)
            • “Exit” the session without retaining the transcript.
Note: You will need to close the chat by clicking the small “x” in the upper right corner of the chat window.
What chat services are available?
Once you are logged on to the site, we are pleased to offer chat with our Customer Relations, Site Support and Technical Support specialists so you can get fast answers to quick questions. Hours of service are as follows: Customer Relations: Monday–Friday 7am–7pm CT Site Support: Monday–Friday 9am–6pm CT Technical Support: Monday–Friday 7am–7pm CT

Doing Business with CDW

How do I unsubscribe from your email updates?
Unsubscribe from email updates here.
How do I establish credit terms for my business?
CDW offers Net 30 days terms to government agencies, schools and qualified businesses. Please contact your account manager for details. Sorry, we currently do not offer credit terms to individuals. If you do not have a dedicated account manager, please call us to establish an account.
Where do I submit a wire payment?
Please include your company information and order number. CDW Direct c/o The Northern Trust Co. 50 S. LaSalle Street Chicago, IL 60675 312-630-6000 ABA# 071000152 Account # 47910 CDW Government, Inc. c/o The Northern Trust Co. 50 S. LaSalle Street Chicago, IL 60675 312-630-6000 ABA# 071000152 Account # 91057 CDW Select, Inc. c/o The Northern Trust Co. 50 S. LaSalle Street Chicago, IL. 60675 312-630-6000 ABA# 071000152 Account # 43656
Do you have a pickup location?
Yes, CDW Will Call is located at our corporate headquarters in Vernon Hills, a northern suburb of Chicago. It also offers repair services and can accept local returns. Click here for hours of operation and directions.
Where can I request a charitable donation from CDW?
At CDW, we have a strong commitment to our community and the communities of our customers. For more than sixteen years, the CDW family of coworkers have given generously to many national and local charities. If you would like to request a donation, please fill out our online donation request form at www.cdw.com/donations.

CDW Will Call – Order Pickup

Can I send someone else to pick up my will call order and have them pay with my company credit card?
If the cardholder cannot be present, the person picking up the order must also present the cardholder’s driver’s license as fraud protection for both the cardholder and CDW. The 800 number provided on the back of the credit card will be called to confirm that the person in the store is authorized to use the credit card.
I placed an order on the website and entered my credit card information. Do I still need to bring my credit card with me and when is my card actually charged for the purchase?
Yes, will call orders placed through the website using credit card as the payment method require that the cardholder present their credit card and driver’s license at pick up. If the cardholder cannot be present, the person picking up the order must also present the cardholder’s driver’s license as fraud protection for both the cardholder and CDW. The 800 number provided on the back of the credit card will be called to confirm that the person in the store is authorized to use the credit card. For will call orders, the credit card is not charged until the product is picked up.
I faxed a copy of the purchase order to my account manager. Do I still need to bring a copy with me for pick up?
Please make sure to confirm with your account manager that the PO was received and SAVED into our system. This will ensure your order is processed in a timely manner.
My company does not use purchase orders. Can I reference the date as my purchase order number?
If your company does not use hard copy purchase orders, please verify that your account manager has your account authorized for verbal PO and that your name is on the approved list of people authorized to make purchases for your company using verbal PO.
I am sending a messenger to CDW Will Call to pick up an order. Can I give my credit card number to my account manager and process it like a phone order?
No. The cardholder and the card itself must be present at the time of purchase. As a solution, your account manager can process the order as a regular messenger order.
I set up my order under my personal account but I would like to pay with a company check instead.
The account MUST be set up with the same information that is on the check. In this case, an account would need to be created with the business information to be billed out. All checks received at CDW Will Call will be approved through our check approval system. Note: If the order is billed out under the wrong account and there is a product return, the refund check will be cut according to the information listed on the account.
Do you accept cashier’s checks?
Cashier’s checks are accepted for amounts up to $24,999.00. Please plan to pick up your order during regular banking hours as CDW will need to call the issuing bank for approval of the check.
I need to return a product but I don’t have Return Merchandise Authorization Number. Can I come to CDW Will Call and have the return number processed there?
While we can process customer returns at CDW Will Call, it is much more efficient and we can provide better customer service when you come in with a pre-approved RMA (Return Merchandise Authorization). To obtain an RMA number, please contact your account manager or customer service. You may also request on RMA through the website.
I am tax exempt. What proof of tax exemption do I need to bring with me to pick up my order?
In order to make purchases and be Tax Exempt the purchase must be made with a company issued form of payment (check or credit card) on the CDW company account. In all instances listed below, tax can be taken off at the time of purchase when the fully completed form (including date and signature) is submitted and the account will be labeled “EXEMPT” by the tax department. The purchaser name on the certificate must match the purchaser name on the account. Once the tax department deems the account “EXEMPT,” it will no longer be necessary for you to bring in the information over and over. However, it is always a good practice to have the information at hand. Common Types of Illinois Exemptions:
          • For Resale Exemption: You must fill out the IL Certificate of Resale (Form CRT-61).
          • For Equipment Exemption: (Manufacturing, production agriculture, or graphic arts production) You must fill out the IL Equipment Exemption Certificate (Form ST-587).
          • For Government/Education/Non-Profit Organizations: You must bring in a copy the Illinois Tax Exempt Certificate with their Illinois tax I.D. number listed on it. Tax-exempt numbers will start with an E. The certificate must have a valid expiration date. If the expiration date is prior to the purchase date, the tax exemption cannot be honored.

About Our Site

Is your site secure?
Yes. Your personal information is stored safely behind our firewall. No one at CDW, except authorized programmers, can access your password. The areas of our site which require you to provide your personal information include online ordering, order status, catalog request and most contest forms. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support. View our Privacy Policy.
How do I know that my transaction is secure?
We employ the latest 128-bit encryption technology in all areas of the site, which requires you to provide your personal or account information. These include online ordering, order status, catalog requests and most contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser.
What will my information be used for?
Personal information given to us for ordering on CDW is not shared with any other entity without your permission. It is used for processing your order and for customizing your experience at CDW. View our Privacy Policy.
What is a cookie?
A cookie is a very tiny piece of text Web sites place on your computer’s hard drive. You can choose whether or not to receive these files by configuring your browser. Ordering online requires you to accept cookies. On most browsers, the default settings enable you to accept cookies, so if you haven’t changed your defaults, you most likely don’t have to do anything to ensure that your browser accepts cookies. The text in a CDW cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your email address, street address, or phone number. View our Privacy Policy.
Does your site use cookies?
Yes. Cookies are required to place orders online.
What if I do not accept the cookie?
If you choose not to accept a cookie you will not be able to purchase any products online or check Recent Orders online. You can shop online, however, and call in your order without using cookies.
How can I control which cookies I accept?
Your ability to control the cookies you accept depends on the type of browser you are using. If you are using Internet Explorer V4.0, choose View and then Internet Options on your top navigation bar. Once in Internet Options, click the Advanced tab and scroll down to the yellow exclamation icon under Security. There you will be given three different options to regulate cookies. If you are using Netscape V4.0, choose Edit and then Preferences on your top navigation bar. Once in Preferences, click Advanced located on the tree. This will give you four options to regulate cookies.