New Shipping Policy: Lithium Products
Due to updated shipping requirements, CDW has reduced the number of lithium batteries that can be shipped in a single box. Additionally, boxes that contain certain lithium products, such as laptops, digital cameras, tablets and spare batteries, will be labeled as containing lithium items.
For more information, read through our list of frequently asked questions.
Q: How will this impact me as a customer?
A: You may now receive multiple boxes for individual lithium battery orders, resulting in increased freight charges and the number of boxes required to fulfill a shipped order. You will also now receive CDW boxes with additional labeling.
Q: Will orders containing a lithium product experience any delays in processing?
A: No. I.T. work has been done to ensure that orders flow through our normal automated processes and ship out as normal.
Q: Is every product that contains lithium limited to two (2) per box?
A: No. Only standalone batteries are limited to two (2) per box due to the requirements that apply to the shipment of spare and/or single batteries.
Q: Why is CDW implementing this change?
A: CDW has enhanced its shipping procedures to ensure compliance with shipping requirements. We will continue to evaluate our shipping processes in an effort to identify ways to minimize the impact.
Still have questions? Give us a call at 800.800.4239 or send us an email.